Automated Issue Assignment for Public Sector
Challenge and Solution
The judiciary in Rhineland-Pfalz faced the challenge of efficiently assigning a large number of administrative cases transmitted by one authority to the appropriate departments of another judicial authority.
To address this, Intechcore developed the VorgangsManager (Case Manager) – a solution that automates what was previously a manual process, making it faster, more accurate, and fully traceable. The Case Manager processes incoming case data (XJustiz) and determines the responsible department based on predefined assignment rules. These rules can be easily configured through a browser-based interface.
What the Case Manager Can Do
Intuitive Rule Modeling
Assignment rules can be quickly and clearly modeled via a browser-based user interface – no programming required.
High Flexibility
Easily adaptable to different functional and procedural scenarios.
Role-Based Access
Individual access rights through a comprehensive role-based authorization concept.
Easy Integration
Integration with existing systems (e.g. web.sta) via standardized interfaces such as SOAP.
Future-Proof Architecture
A flexible design ready for additional requirements and extended functionalities.
Pilot and Outlook
In Rhineland-Pfalz, the VorgangsManager is currently being prepared for productive use within the relevant offices. At the same time, further functional enhancements are already in progress.
The transition to live operation will pave the way for broader adoption in other federal states and judicial systems. Interested judicial authorities are warmly invited to collaborate with us in further developing their own processes.
Your Benefits – Specifically for the Judiciary
- Seamless Integration
The Case Manager is fully Java-based and operates with standardized formats such as XJustiz. It can be seamlessly embedded into existing specialized systems – with no external tools or manual interruptions. - Efficiency Gains
Automated case assignment instead of manual routines – resulting in higher efficiency and shorter processing times. - Data Security & Traceability
All operations are performed within the secure environment of the judicial system. - Tailored to Your Needs
Easily adaptable to state-specific requirements, legislative changes, or alternative use cases. - Rapid, High-Quality Development
From first contact to a production-ready solution, the entire development cycle took only three months. During this period:- A detailed concept was designed and coordinated,
- A Python-based proof of concept was developed,
- Extensive testing was carried out,
- The full Java application (frontend, backend, database, deployment, documentation) was implemented,
- and production testing was successfully completed.
Why Intechcore?
- Technologically up to date: Modern solutions built on a robust Java foundation.
- 20+ years of experience: Software development for the judiciary.
- Agile and collaborative: Partnership-based consulting, joint definition of custom use cases, and implementation by experienced on-site Java experts.